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Am I eligible for a return/exchange

‍We hope that you'll love your Sefid products however In certain circumstances we can process returns and exchanges. If your items are faulty, incorrect or damaged, you are eligible for a return/exchange. We will only process your refund/exchange if we are informed within 7 days of receiving your order and are provided with photos of your faulty/incorrect products via email.

Please fill out the email template which will pre-populate when you click the 'Contact Us' button below.

We do not process returns for unwanted products, due to hygiene reasons.

What should I do if I’ve received the incorrect product or a faulty product
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‍If the products you have received are faulty or incorrect, please email us using the 'Contact Us' button below and fill out the email template which will pre-populate.

Please ensure you email us within 7 days of receiving your order otherwise we may not be able to exchange or process your refund.

If your refund is approved for faulty/incorrect products we will email you with confirmation that your refund/exchange has been approved.

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Is there a warranty for the LED light
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The Sefid LED light does not come with a warranty. If you are having problems with your LED light, please email us using the 'Contact Us' button below and we will ensure you are provided with the best help to get things right.
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A gentle reminder to remove the plastic covering the battery before use.
Please note that this excludes water damage, as the LED Device is not waterproof.

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Returns and Exchanges Terms & Conditions
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All return products must be unused, unopened, and complete with original plastic wrapping. We are not responsible for the return shipping costs of the products. Please make sure all return products are packaged safely and securely so that they are not damaged in the post. Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for any products that are damaged or lost in the return process. Please make sure that your return email has been approved by someone from our team as without approval it may result in your return not being processed.

Your returns/exchange email must include:
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- Your order number
- Your full name and address
- Your reason for return/exchange
- Photos of your incorrect/faulty products

Alternatively drop us an email at help@sefidsmile.com

Need a refund or exchange?

No worries! Drop our team a message and fill out the pre-populate email. We will usually get back to you within 48 hours.

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